Privacy Policy

Introduction

Last Updated: September 12, 2023

True North Adventures ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.truenorthadventures.com (the "Site") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services. By accessing the Site, making a booking, subscribing to our newsletter, or otherwise engaging with our services, you consent to the collection, use, and disclosure of information according to this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or purchase
• Sign up for our newsletter
• Contact us through our contact form
• Participate in surveys or promotions
• Post comments or reviews

The personal information we may collect includes:

• Name
• Email address
• Postal address
• Phone number
• Date of birth
• Payment information
• Travel preferences and requirements
• Dietary restrictions or medical information relevant to your tour
• Passport information for international travel arrangements

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and your interaction with the Site, including:

• IP address
• Browser type and version
• Operating system
• Pages you view
• Time and date of your visit
• Time spent on pages
• Referring website
• Other statistics

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information about cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send administrative information, such as booking confirmations and updates
• Respond to your inquiries and provide customer support
• Send marketing communications, if you have opted in to receive them
• Personalize your experience on our Site
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations
• Protect against harm to the rights, property, or safety of True North Adventures, our customers, or the public

Disclosure of Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Partners

We may share your information with our business partners, such as hotels, transportation providers, and local tour operators, to fulfill your booking requirements.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent

We may disclose your information for any other purpose with your consent.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Your Privacy Rights

Access, Update, or Delete Your Information

You have the right to access, update, or delete your personal information. You can do this by:

• Logging into your account settings (if applicable)
• Contacting us using the information provided in the "Contact Us" section below

Marketing Communications

You can opt out of receiving marketing emails from us by clicking on the unsubscribe link in the emails we send or by contacting us. Even if you opt out of marketing communications, we may still send you service-related communications.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that such actions could affect certain features of our Site.

Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the information to Canada and process it there.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

True North Adventures
123 Adventure Way
Vancouver, BC V6B 4Y8
Canada

Email: privacy@truenorthadventures.com
Phone: +1 (604) 555-0123